Questions and answers.
Ordering, delivery and returns at ION.
How can I order ION water?
Browse the products, add your selection to the bag and place a cash-on-delivery order at checkout.
How are delivery charges calculated?
Product-based delivery and tax, if configured, appear in the order summary before you place an order.
Can I track an order?
Yes. Sign in and open My Orders or Order Tracking to view the most recent status.
Can I return a product?
Contact our team with your order reference to discuss eligibility and the applicable policy.
Still unsure? Write to us.